At Jayco, customer satisfaction has been in our DNA since the first days of the company. We’ve always considered our customers part of our Jayco family. And as with any family, we value everyone’s opinions and we’re eager to hear from the people who are using our products. If our customers have ideas that they think will enhance our products and make them more liveable, we always welcome them to share those ideas with us.
When we receive product enhancement ideas from consumers, our Product Development Manager reviews the idea first. If the idea will solve a problem or make the use of our products easier, he will then take the idea to our brand managers. Our brand managers are considered the experts on our specific product lines. These brand managers oversee a specific product line and are focused on what will be a fit for the product itself as well as in the marketplace. The brand manager then takes the necessary steps to get Jayco’s operations teams involved. A cost analysis is completed, as well as ensuring we can produce what the customer has presented. Once this step is complete, the idea goes through a final review by the entire Product Development team. If all parties involved agree that idea 1) adds value for our customers, 2) is cost effective, and 3) we can build it, the idea goes into production.
Have a Jayco RV and an idea to share? There are several ways to share your ideas with our Product Development Manager. You can email him directly at firstname.lastname@example.org or post your ideas to Jayco’s Facebook page. We always strive to provide the best possible product for our customers. That’s why our customers’ feedback is so vitally important to us.