Jayco’s Customer Service Process
Jayco’s Customer Service Process avatar

Jayco

One of the principles Jayco has focused on since its beginnings in 1968 is providing exceptional customer service for our customers after the sale. We hope that issues don’t arise for our customers but we also know that we would be mistaken to think that there will never been any issues. That is why we have always been committed to having in place a strong, dedicated Customer Service team. They are there to help our dealers solve customers’ problems and answer questions that customers might have.  We’re happy to serve our customers but in order to provide the best possible service, we have devised a process to make the resolution of problems easier.

Jayco's Customer Service department

First, we ask that you work through your local Jayco dealer to resolve any issues or answer any questions. Jayco has empowered its dealers to make warranty and repair decisions. If a special circumstance occurs that requires information from Jayco, we have asked your dealer’s service management to make the contact to Jayco on your behalf, which is stated in all Owners’ Manuals. This is why we encourage all customers to first speak with their local Jayco dealer’s service management. Our Customer Service team will always ask the customer if they have worked with their local dealer first. If attempts to work with the local dealer have not been made, our Customer Service team will refer the customer back to their selling Jayco dealer. Not sure where the closest local Jayco dealer is? You can use our dealer locator tool.

If for some reason the customer does not get satisfaction while working with their local Jayco dealer or is having difficulties, then they may call our Customer Service department directly. When a customer calls in, we ask that they have their serial number readily available as all of our information and documentation is organized by the serial number. A detailed list of the issues is also helpful for our Customer Service team to ensure that they are able to provide the customer with the best service. From there, our Customer Service representative will do their best to resolve the issues at hand.

We also have an email option available to contact our Customer Service team. However, the department prefers that email communications are used for short and quick answers and not for technical questions, which would require many back and forth emails and possibly misinterpretation of the information. Some question examples for short and quick answers would be: “When does my warranty expire?”, “How can I obtain an Owner’s Manual?”, “Where is my closest Jayco dealer?” Again, it is helpful to include your serial number.

Our ultimate goal at Jayco is to provide our customers with exceptional customer service to ensure their satisfaction in our product. Cooperation with our Customer Service department’s process is appreciated as it will help us best serve our customers.

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2 Comments

  1. Betty Estabrooks

    We purchsed a 2005 Jayco Designer Legacy in 2007. The Serial No. is 1UJCj02R751500131 and the Model No. is 36RLTS. The. kitchen sink has developed a crack which seems to be spreading as of October 2011 but was not leaking. What can be done to repair the sink. We have been looking for a stainless steel sink that might replace what we have but have been unable to find one as the sink is molded into the countertop and is quite narrow on the right hand side of the sink. If it can be repaired what do we need to do the work? The interior colour of the unit is Cobalt Bay and the countertop and sink is yellow.

    Also would like to know what would cause the sink to crack? It has not been mistreated and the unit has been well looked after since we purchased it. Do you have a stainless steel sink that could install in place of the present sink.

    We had purchased an extended 4 year warranty from Jayco at time of purchase and the crack appeared in the summer of 2011 which I feel should have covered any repairs. I have been told that it was not covered. The warranty was to cover the entire unit. Please advise me by e-mail at your earliest convenience.. Thanking you in advance for you assistance in this matter.

    • Hi Betty, sorry to hear about the crack in your sink. First we would like you to contact your local, authorized Jayco dealer. They will know how to repair the sink. If you would like you can also contact our Customer Service department at 800-283-8267.